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Accessibility Statement

This Accessibility Statement explains how souq.gg ("we", "us", "our", or "the Operator") approaches digital accessibility, the standard we voluntarily aim to follow, the steps we have taken, the limitations we are honest about, and how you can ask us for help or report a barrier.

souq.gg is operated as the sole undertaking of an independent individual based in Dubai, United Arab Emirates (the "Operator", "we", "us"); "souq.gg" is the trading name we use. We are not incorporated and are not currently registered as a company. Our place of business is Dubai, United Arab Emirates. You can contact us at support@souq.gg, and we will provide a postal address for formal legal service on request.

This Statement forms part of, and should be read together with, our Terms of Service, Privacy Policy, Delivery Policy, and Licence Terms. Where a defined term is used here without definition, it has the meaning given in our Terms of Service.

We want souq.gg to be usable by as many people as possible, including people who rely on assistive technology. We treat accessibility as an ongoing effort rather than a one-time achievement, and this Statement describes where that effort stands today.

1. Our commitment

1.1. souq.gg is a curated storefront for digital products — for example PDF guides, templates, online courses, prompt packs, spreadsheets, source code, and design assets. Our goal is that browsing the catalogue, creating an account, purchasing, and receiving your downloads or access should work for people with a wide range of abilities, devices, and assistive technologies.

1.2. We are a single independent undertaking, not a company or a team. We do not employ a dedicated accessibility department and we make no claim of formal certification or third-party conformance testing. What we offer instead is a genuine and continuing commitment to identify barriers, fix what we reasonably can, and respond promptly when someone tells us something does not work.

1.3. Accessibility benefits everyone. Many of the measures described below — clear structure, readable text, keyboard operability — also make the site faster and easier for all visitors, not only those using assistive technology.

2. Our legal position and the standard we follow

2.1. Microenterprise exemption. The European Accessibility Act has applied to in-scope services since 28 June 2025. We consider that the Article 4(5) microenterprise-services exemption applies to us (a single-individual undertaking; fewer than 10 persons; turnover and balance-sheet total below EUR 2 million). If that exemption did not apply, we would be subject to the EAA and would work to meet it. This is the Operator's current assessment, kept under review. Independently of that exemption, we voluntarily aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and reference EN 301 549 as the relevant harmonised standard; we do not claim full conformance and have not completed a formal third-party audit.

2.2. WCAG 2.2 Level AA, published by the World Wide Web Consortium (W3C), is the standard most widely referenced by accessibility law and best practice around the world, and it is our primary technical reference. EN 301 549 is the relevant harmonised European standard, and we reference it accordingly.

2.3. This is a voluntary aim and an ongoing effort, not a declaration of full conformance. We do not claim that souq.gg fully conforms to WCAG 2.2 AA, and we do not claim that every page, component, or piece of content currently meets every Level A or Level AA success criterion. Some parts of the site will meet the standard; others may only partially meet it or may not yet meet it at all. We describe known gaps honestly in Section 5.

2.4. Where this Statement refers to "conformance", it should be read as our voluntary target and the direction of our work, not as a warranty or guarantee of any particular result.

3. Measures we have taken

We design and build souq.gg with accessibility in mind. The measures below describe our intent and approach; they are things we actively work toward, and we recognise that implementation is imperfect and improves over time.

3.1. Semantic, standards-based HTML. We aim to use meaningful HTML structure — headings in a logical order, lists, landmarks, labelled form fields, and buttons and links that describe their purpose — so that assistive technologies such as screen readers can interpret pages correctly.

3.2. Server-rendered pages. Core pages are server-rendered, which is intended to make content available promptly and to reduce reliance on client-side scripting for essential information and navigation.

3.3. Readable typography and contrast. We aim for legible font sizes, comfortable line lengths, and a text-to-background colour contrast that supports readability. Colour is not intended to be the only means of conveying meaning.

3.4. Keyboard navigation. We aim to make interactive elements — menus, forms, the checkout flow, account settings, and download controls — operable using a keyboard alone, with a visible focus indicator and a logical focus order, so that a mouse or touchscreen is not required.

3.5. Responsive and resilient layout. We aim to support text resizing, zoom, and a range of screen sizes and devices without loss of content or function, so that the site adapts to how you prefer to read and interact.

3.6. Forms and feedback. We aim to label form inputs clearly, associate error messages with the fields they relate to, and describe what is required, so that account creation, sign-in, and purchase steps are understandable.

3.7. Plain language. We try to write interface text, product descriptions, and these legal pages in clear, readable English.

4. Self-assessment

4.1. Date of assessment: 2026-06-18.

4.2. Method: internal review by the Operator. This was not a formal third-party audit and no external accessibility auditor has yet been engaged.

4.3. Scope: the souq.gg storefront (browsing, account, checkout and download flows) and the legal pages.

4.4. Outcome: souq.gg partially aligns with WCAG 2.2 Level AA. Some criteria are met, some are only partially met, and some are not yet met. The known limitation areas in Section 5 form part of this assessment.

5. Known limitations (our honest assessment)

We would rather tell you plainly where the gaps are than overstate what we have done. The following limitation areas are known or possible, and we are working to reduce them over time.

5.1. Not all content yet conforms. Some pages, components, or interactions may not yet fully meet WCAG 2.2 AA. We may not have tested every page with every assistive technology, browser, or device combination.

5.2. Downloadable and packaged content. Our products are created as files such as PDFs, spreadsheets, slide decks, courses, source code, and design assets. The accessibility of an individual product file depends on how that file was authored, and some files may not be fully accessible (for example, a PDF without tagged structure, or a video without captions). Where a product's own accessibility is materially limited and this is known, we aim to note it.

5.3. Third-party and embedded content. Some functionality is provided by third parties whose accessibility we do not control. In particular, payment is handled by Stripe Checkout, and some content may be delivered through external access links or embedded or streaming pages. The accessibility of these third-party surfaces may vary and may change without notice to us.

5.4. Older or newly changed pages. As we add products and update the site, some newer or recently changed pages may temporarily fall short of our target until we review them.

5.5. No formal audit yet. We have not yet completed a formal third-party accessibility audit, and our self-assessment in Section 4 was carried out internally.

5.6. Assistive-technology compatibility. Assistive technologies and browsers differ widely. While we aim for broad compatibility, we have not verified souq.gg against every possible combination of operating system, browser, and assistive technology.

6. Refund where an accessibility barrier prevents use

6.1. If you cannot use a product you bought because of a disability or accessibility barrier and we cannot provide a usable alternative, you are entitled to a refund; an accessibility barrier is never treated as an excluded "compatibility" issue.

6.2. Contact us (Section 8) and we will try to help, including offering an accessible alternative where we reasonably can. Where we cannot make the product usable for you, you may have it refunded.

7. Legal frameworks we consider

We are based in Dubai, United Arab Emirates, and our hosting and database are in Frankfurt, EU.

7.1. WCAG 2.2 Level AA (W3C) — our primary technical reference, as described in Section 2.

7.2. EN 301 549 — the relevant harmonised European standard for the accessibility of ICT products and services, which we reference alongside WCAG 2.2 Level AA.

7.3. European Accessibility Act (EAA), Directive (EU) 2019/882 — the European Accessibility Act has applied to in-scope services since 28 June 2025. As explained in Section 2, we consider that the Article 4(5) microenterprise-services exemption applies to us (a single-individual undertaking; fewer than 10 persons; turnover and balance-sheet total below EUR 2 million). If that exemption did not apply, we would be subject to the EAA and would work to meet it. This is the Operator's current assessment, kept under review. Consumers in the EU may also contact their national accessibility-enforcement authority.

7.4. United States ADA and Section 508 — we consider the principles reflected in the Americans with Disabilities Act and Section 508 of the Rehabilitation Act as further reference points for accessible digital design.

7.5. No overstatement of conformance. Referring to these frameworks does not mean we claim to be certified or audited against any of them, or that we fully conform to them. They guide our intent and the direction of our work. Nothing in this Section limits any mandatory accessibility or consumer-protection right that applicable law independently gives you.

8. How to request an accessible alternative or report a barrier

8.1. If you encounter a barrier on souq.gg, find a page or feature hard to use with assistive technology, or need a product in a more accessible format, please tell us. Email support@souq.gg and, where you can, include:

  • the page address (URL) or the product concerned;
  • a short description of the problem and what you were trying to do;
  • the device, operating system, browser, and any assistive technology you were using (for example, screen reader and version); and
  • the format or alternative that would work better for you, if you know it.

8.2. Our response intent. We aim to acknowledge accessibility reports promptly — as a guideline, within a few business days — and to work with you in good faith toward a solution. Where we can reasonably provide an accessible alternative, a workaround, or the information in another format, we will try to do so. These response times are a statement of intent and good practice, not a contractual guarantee, and they do not limit or replace any mandatory right you may have under applicable law.

8.3. EU enforcement route. Consumers in the EU may also contact their national accessibility-enforcement authority.

8.4. If something cannot be fixed quickly. Accessibility improvements sometimes take time, and some third-party limitations are outside our control. In those cases we will be honest about what we can and cannot do and, where appropriate, offer an alternative way to get the content or complete your purchase — including a refund where Section 6 applies.

9. Ongoing review and improvement

9.1. We review accessibility as part of how we build and maintain souq.gg, and we treat feedback from users as an important source of improvement.

9.2. We expect to update our approach, this Statement, and the measures described here over time as the site changes, as standards evolve, and as we learn about and address barriers. Material changes to this Statement will be reflected in the "Last updated" date below.

9.3. Nothing in this Statement limits, waives, or overrides any mandatory consumer-protection or accessibility right you have under the laws that apply to you. For consumers in the European Union and the United Kingdom in particular, your mandatory local rights are not affected by this Statement.

Contact

For any accessibility question, request, or report — or any other notice — contact:

  • Email: support@souq.gg
  • Operator: souq.gg is operated as the sole undertaking of an independent individual based in Dubai, United Arab Emirates (the "Operator", "we", "us"); "souq.gg" is the trading name we use. We are not incorporated and are not currently registered as a company. Our place of business is Dubai, United Arab Emirates. You can contact us at support@souq.gg, and we will provide a postal address for formal legal service on request.

_Last updated: 2026-06-18_

_This document is provided for transparency and is governed by the laws of the United Arab Emirates (Emirate of Dubai). It is not a substitute for advice from a qualified lawyer in your jurisdiction._

Version 3 · last updated June 19, 2026