Refund Policy

Last updated: 20 October 2026. The store is not open yet; this policy will apply to purchases once it opens.

Digital products are delivered instantly and can be used immediately, so we handle refunds as follows.

Full refund

• The product was not delivered, or we cancelled the order.
• The code or licence is invalid, already used, or does not work, and the brand confirms the problem was not caused after delivery.
• You were charged more than once for the same order.
• The product page described the wrong region, platform or product.

Usually not refundable

• A code or licence that has been revealed, redeemed or activated and works as described.
• Products bought for the wrong region or platform when the product page stated the restriction.

How to request a refund

Email support@souq.gg within 14 days of purchase with your order number and a short description of the problem (and a screenshot of any error message). We reply within 2 business days. Approved refunds go back to the original payment method; banks may take 5–10 business days to show them.

Your legal rights

Where the law of your country gives you additional rights (for example, for faulty digital content), those rights apply in addition to this policy.